Reference

How bk188 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use bk188, how we use it, and what choices you have over it.

Data collected at account level onlybKash, Nagad, Rocket wallet data handled separatelyNo data sold to third partiesYou can request your data at any timePolicy applies to all supported Bangladesh regions
bk188 How bk188 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection at bk188 is not a checkbox — it shapes how we build account flows, handle wallet connections, and manage support records. Here is what that looks like in practice across four key areas.

Account Security Every login uses OTP verification sent to your registered mobile number. Suspicious session activity triggers an automatic lock so your account stays under your control.
Wallet Data Separation When you transact via bKash, Nagad, or Rocket, only the reference number and amount are stored on our side. Full wallet credentials never pass through our servers.
Cookie and Session Control We use session cookies to keep you logged in and preference cookies to load the lobby faster. You can clear or block these through your browser settings without losing your account.
Data Retention and Deletion Active account data is held for the life of your account plus the period local law requires. Once that period lapses, records are deleted or anonymised from our systems.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold on your account, our support team is the right place to start. Send your request with your registered mobile number so we can verify your identity before making any changes. We aim to respond to all data-related requests within a reasonable timeframe consistent with local legal requirements.

Live Chat Open the chat widget from your account dashboard to raise a privacy request directly. Have your registered mobile number ready for identity verification.
Email Support Send a written privacy request to our support email. Include your account email and the last bKash, Nagad, or Rocket transaction reference for faster processing.
Account Help Centre Log into your bk188 account and navigate to Account Settings, then Privacy to review, download, or flag your stored data for correction.

Common Questions About Your Data on bk188

These are the questions we hear most often from people in Bangladesh about how their personal information is handled on bk188. If your question is not here, reach us via live chat or email.

We collect your name, email address, and the mobile number you register with. If you deposit via bKash, Nagad, or Rocket, we also record the transaction reference and amount for wallet reconciliation.

We do not sell your data. We may share it with payment processors like bKash, Nagad, or Rocket to confirm transactions, and with authorities where local law in your eligible region requires it.

Log into your account and go to Account Settings, then Privacy, or contact support via live chat. Provide your registered mobile number so we can verify your identity before releasing any records.

Yes. Submit a deletion request through live chat or email support. We will process it in line with our retention obligations under applicable law in your eligible region before removing your records.

We use OTP verification on every login and encrypt stored data at rest. Access to personal records is restricted to authorised personnel only, and unusual session activity triggers an automatic account lock.

We use session and preference cookies. You can block or clear them via your browser settings at any time. Doing so will not delete your account, though some lobby preferences may reset on your next visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.